Voice

Since deregulation, the Irish market for telephone services has become extremely competitive. The range of providers and pricing plans available can be overwhelming.

When choosing a fixed-line telecommunications provider, Taurus Communications provides advice under the following headings:

Pricing:
Key factors: Minimum call charges, Call set-up fees, Pricing plan fees, Per Minute rates.

Service:
Key Factors: Dedicated account manager, Liaise with eircom on your behalf, Hours of support availability, Fault handling and escalation procedures.

Method of connection:
Key Factors: Direct Connection, Indirect (LCR), Carrier Pre Select.

Billing:
Key Factors: Understandable and meaningful, Availability of management reports, soft copy itemisation, transparency of charges.

Service Level Agreement:
Key Factors: Availability, Response times, Penalties.